Who Treatwell is for
Treatwell is a marketplace first and software second. Customers open one of its thirteen country sites or its app, search for a service near them, and book; the business runs its day in Treatwell Connect, the calendar the marketplace writes into. The two are one product — the pricing FAQ calls Treatwell "your exclusive partner" and says it does not sync with other management systems. The partner site lists eight categories it serves, all of them hair, beauty and wellness treatments, and no fitness, class or coaching vertical. Its own software line-up is in motion: Treatwell Pro, the former Uala product, is being decommissioned onto Connect, and Treatwell Expert, a software-only product with an optional marketplace connection, was published on 25 August 2026.
Bookodile is booking software with no marketplace. A business brings its own customers — through its website, its Google profile, a link in a bio, a QR code at the counter — and pays a subscription with no commission on any of them. It is built for a business where people are priced and timed differently, where a room or a piece of equipment limits what can be taken, and where one visit can involve two people. Treatwell Connect does the last of those too, and the section below says exactly how.
The pricing model, in practice
Treatwell's bill has two parts. The first is the commission: 35% of the booking value in the UK, Ireland, the Netherlands, Belgium, Germany, Austria and Switzerland, 25% in Italy, Spain, France, Portugal and Greece, on the first booking of each new customer the marketplace introduces, and 0% on repeat bookings. The UK page states that all commissions and fees are subject to VAT. The word to read carefully is new. Treatwell's commission article defines a new customer as one who is not in your Connect client list, who books with different details, or who has had no successful appointment with you in the last 365 days — so a regular who drifts away for a year and comes back through the marketplace is charged for again. Since 1 April 2025, its cancellation FAQ says, the commission is charged even when the business is the one that cancels. Bookings through your own embedded widget or Book Now link carry no commission, only the online-prepayment fee of 2.5% or 2% if the customer pays up front.
The second part is the monthly software fee, per venue, and whether you can see it depends on the country. The Dutch, Belgian, German, Austrian and Swiss pages print a Starter price with unlimited team members; the UK, Irish, Italian, Spanish, French, Portuguese and Greek pages print none and say "Start for free", while the UK FAQ on the same page refers to "your monthly fee". Italy, Spain and Portugal state a 12-month minimum contract; the UK terms give either side 30 days' notice. Treatwell Expert and the AI Receptionist are priced separately, from £59 and £69 a month.
Bookodile charges per location plus per booking spot that actually took a booking that month, with no commission on anything. People who take no bookings are not counted, and five people sharing one spot are one spot. The figures for your country are on the pricing page and the model is explained in What Bookodile costs.
Which is cheaper depends on two numbers only you know: how many people take bookings, and how many first-time customers each month arrive through Treatwell rather than through you. A large team in a country with a published Starter fee, bringing its own customers, can pay less on Treatwell. A business whose new customers come from the marketplace pays a share of each of their first visits, for as long as it stays listed.
Two services, two people
Treatwell Connect does this, and does it by default. The help-centre article on the setting is titled "How can I stop appointments from being divided between two team members?", and it explains that a booking with several services may be split so that each service sits in the column of a different team member — the example puts the first stage with a specialist and the later stages with a more junior colleague — and that the split "is calculated to allow you to accept as many bookings as possible". A business that wants one person per visit goes to Settings, then Online booking, and unticks Allow multi-employee bookings. Packages follow the same rule: "Single services can only be assigned to one team member, but packages can mix services performed by different people"; the services are dragged into order and "appear in your calendar in that same sequence", and the package's duration is the sum of its parts. Separately, a service can have a processing stage during which the team member is free for someone else.
What the article does not say in so many words is that the first person is bookable again while the second is working. The per-column placement implies it, and this page does not go further than that.
In Bookodile the same thing is a combo service: one service with one person and a second with another, as stages of one booking. Each stage carries its own team member, its own duration and its own room if it needs one, each person is blocked only for their stage, and the customer books once and gets one confirmation. The difference is not whether it can be done — both products do it — but how it is decided. In Connect the split is applied to any multi-service booking unless you switch it off; in Bookodile you define which combinations exist, and customers book those.
Switching from Treatwell
- Customers. An account owner exports the client list from Connect: names, phone, email, notes, consent, date of birth and booking count, but not booking history or payment records. Bookodile has no import tool yet; customers are created the first time they book, and your team can add anyone by hand.
- Bookings. The client export excludes booking details and no separate bookings export is documented. Run the two side by side until the Treatwell calendar empties out, then switch the link.
- The marketplace listing. It comes with Connect and does not sync with Bookodile, so leaving Connect means the listing no longer has a calendar behind it. Closing the account is done by chat with support after settling the balance; the UK terms give either side 30 days' notice, and Italy, Spain and Portugal state a 12-month minimum. Treatwell's terms let you download your data before termination, excluding customer reviews.
- Reviews. Treatwell's verified reviews stay on Treatwell. Bookodile collects its own after each visit, from zero, and publishes them on your booking page when you choose.
- Your booking link. Every place the old Book Now link lives — Google Business profile, Instagram bio, Facebook page, your website — gets the new one. Bookodile generates a QR code for the counter.
- Reserve with Google, Apple Maps and the social buttons. These are Treatwell integrations; Bookodile has no equivalent. Your Google profile can still carry the booking link as its website or appointment link.
- Payments. If you take prepayment, use Cancellation Protection or run the card machine through Treatwell Pay, you will need a separate way to do that. Bookodile records payments; it does not take them.
- Text messages. Connect's text confirmations and reminders do not carry over. Bookodile's are email, in your business's language; text messages are built but not switched on.
Where each one fits
Choose Treatwell if customers finding you on a marketplace is worth a share of each one's first booking, if you want prepayment, no-show protection and a card machine inside the same product, if you want text reminders today, or if you are in one of its thirteen countries and your customers read one of its languages.
Choose Bookodile if you already have your customers and want no commission on any of them, if you want one subscription with every feature and no second product to buy, if a room or a piece of equipment limits what you can take or you run classes with a capacity, if you need booking rules such as a maximum advance or an approval step, or if your customers read Slovak, Czech or Vietnamese — or your business is in Slovakia, Czechia or Vietnam, where Treatwell does not operate.
Book buttons on Google, Instagram and Facebook#
Bookodile
No Reserve with Google or Instagram integration. Your booking link goes in your Google profile, your bio or a post like any link.
Treatwell
Book Now buttons for Facebook, Instagram and Messenger; Reserve with Google, where since April 2024 the Google 'Book' button lands on the Treatwell marketplace page and the marketplace commission applies; and booking inside Apple Maps. Source