What Bookodile does not do

Most documentation describes what a product does. This page is the other half, because knowing where something stops is worth as much as knowing what it covers — and because a wrong assumption here costs somebody a real appointment.

Money

• Bookodile does not process payments. No card processing, no payment links, no money held or forwarded. Payment is between you and your customer, however you already handle it.
• Online deposits are not available. You cannot require a customer to pay when they book.
• There is nothing to refund, because nothing was collected here.
• The payment-tracking add-on is a record, not a till. It notes what you were paid so your own numbers add up. It is not a receipt system, and it does not reconcile against a bank feed or a card terminal.
• Tax, invoicing and record-keeping rules differ by country. Bookodile records what happened; what you are required to issue, keep or declare is for you to check where you trade.

Plans and pricing

• There are no plans and no tiers. Every feature and every add-on is included for every account. "Is this on my plan?" has one answer for everybody: yes.
• There are no commissions. Bookodile does not take a percentage of a booking.
• Switching an add-on on never costs more.
• Bookodile is not available in every country. Our payment provider cannot sell into China, Cuba, Iran, Kosovo, North Korea, Russia, Syria, or Saint Helena, Ascension and Tristan da Cunha, so those countries cannot be chosen when you set up a location and no subscription can be started there.

Bookings

• A customer reschedules the time only, and only outside your cancellation window. The same services, team members and price move to a new free time; changing any of those is a cancellation and a new booking. Inside the window a customer cannot reschedule online at all, even where late cancellation is allowed.
• Dragging a booking in your calendar does not tell the customer, and neither does dragging a whole visit. Changing a single booking's time in the booking dialog offers to, and so does Move visit — by email (one email listing every service's new time), by SMS when your business sends texts, or both.
• Marking a no-show charges nothing.
• Bookings are not designed to cross midnight, except for full-day services.
• The cancellation window is one setting for the whole business, not per service.

How much you can add

There is no practical limit for a real business. A typical business lists around 20 services or fewer and a handful of team members, and the numbers below sit more than ten times above that. They exist for one reason: to stop misuse, such as a script filling an account with thousands of rows. They are not an allowance to plan around or a reason to choose Bookodile, and they are the same on every plan.

For the record: a branch can have up to 300 services, 150 team members, 200 resources, 100 service categories and 30 team categories, and a business up to 50 branches. If you ever reach one, the message has an Ask for more button, and we raise it for you.

Your team

• Permissions attach to roles, not to people.
• There is no per-service permission. Access is not scoped to part of your catalogue.
• A person belongs to one category at a time.

Your booking page

• The embedded widget is always light, whatever the visitor's device prefers. The hosted page follows the device; the embed cannot, because it would follow the visitor's operating system rather than your website's design.
• No custom CSS. Branding is your logo, your colour and your announcements.
• One booking page per branch.
• Your booking link has a few rules. The part after the address that is yours (your-shop) is 3–63 characters of lowercase letters, numbers and hyphens, and can't start or end with a hyphen. Words Bookodile uses for its own pages are kept — pricing, help, calendar and the like — and no link can contain "bookodile".
• Your booking link stays yours. Bookodile changes a business's link only when another business holds a registered trademark on the name, when the name passes for another business or person, or when it breaks the rules — never because Bookodile wants the word. The owner is emailed the new link and the reason, and the old link stops working.
• Business names are checked. A name and booking link are shown publicly on our address, so names that advertise sexual services, attack people, or pass for another organisation can't be used. Everyday names, including cheeky ones, are fine. A brand-new branch shows up in search engines a few minutes after it is created, once its name has been checked.
• Changing your booking link keeps the old one working. The old link opens your booking page at the new address, and no other business can take it. If your business is deleted, its links stop working.
• Your booking page always lives on bookodile.com, even when your website is on a domain of your own.

Your website

Every location can have a website built from its booking setup. Where it stops:

• No blog and no online shop. It shows your business and sends customers to your booking page; it does not sell products or take payments.
• No code of your own — no scripts, chat widgets, analytics tags, tracking pixels or custom CSS.
• No contact form and no videos.
• An old website's photos are not brought over, only its words.
• On your own domain the address is always www. The name without www opens the website through the DNS host's forward, which the screen lists as a third record — over http:// only where that host's redirect does not do https.
• Offers, events and announcements from the add-ons do not show on the website yet.
• A new website waits before search engines list it — until a first booking made online by someone outside your team, or 14 days after the first publish.

Languages

• The interface is available in English, Slovak, Czech and Vietnamese.
• Your booking page's language and your dashboard's language are separate. What your customers read is a property of the business; what you read is your own preference.
• This documentation is English only.

Reviews and feedback

• Anonymous feedback cannot be answered. No customer is recorded, so there is nothing to reply to. That is the whole point of it.
• There is no per-review hiding and no approve-before-publishing. Publishing is all or nothing; a review can be removed with a written reason, and is permanently deleted 30 days later.
• Bookodile does not post to Google for you.

Emails

• Templates cannot be edited. You can set a footer.
• Reminder timing is one of three options, not arbitrary.
• SMS are one-way, and an add-on. With SMS messages on, confirmations, reminders and your changes go by SMS as well as email, and Messages can send SMS — but a customer answers on a linked page, never by replying to the SMS. Without the add-on, everything is email.

AI Chat

• AI Chat changes nothing until you confirm it. Every change is shown on a card first and happens only when you apply it.
• It never does more than your role allows. It reads and changes with your own access.
• It does not make new bookings, edit customer records or start a conversation in Messages. It sets up your business, and moves and cancels bookings — telling the customer by email, SMS or both, if you choose.
• Undo covers setup, not bookings. A moved or cancelled booking, time off and blocked time stay as applied; change them back by hand. A setup change that has been edited since, or that a booking now depends on, also stays.

Things people assume exist

Worth stating plainly, because these come up:

• No point-of-sale or counter sales — a walk-in is a booking.
• No stock or inventory tracking.
• No staff payroll.
• No contracts or e-signatures.
• No native mobile app. The booking page and dashboard work in a phone browser, and can be added to a home screen.

If something here is wrong

This page carries the date it was last checked against the product. If you are reading it a long time after that date, treat the boundaries as approximate and ask.