What Bookodile does not do

Most documentation describes what a product does. This page is the other half, because knowing where something stops is worth as much as knowing what it covers — and because a wrong assumption here costs somebody a real appointment.

Money

• Bookodile does not process payments. No card processing, no payment links, no money held or forwarded. Payment is between you and your customer, however you already handle it.
• Online deposits are not available. You cannot require a customer to pay when they book.
• There is nothing to refund, because nothing was collected here.
• The payment-tracking add-on is a record, not a till. It notes what you were paid so your own numbers add up. It is not a receipt system, and it does not reconcile against a bank feed or a card terminal.
• Tax, invoicing and record-keeping rules differ by country. Bookodile records what happened; what you are required to issue, keep or declare is for you to check where you trade.

Plans and pricing

• There are no plans and no tiers. Every feature and every add-on is included for every account. "Is this on my plan?" has one answer for everybody: yes.
• There are no commissions. Bookodile does not take a percentage of a booking.
• Switching an add-on on never costs more.

Bookings

• There is no customer-facing reschedule. Moving an appointment means cancelling and booking again, which sends a cancellation and a new confirmation rather than a "rescheduled" email.
• Moving a booking in your calendar does not email the customer.
• Marking a no-show charges nothing.
• Bookings are not designed to cross midnight, except for full-day services.
• The cancellation window is one setting for the whole business, not per service.

Your team

• Permissions attach to roles, not to people.
• There is no per-service permission. Access is not scoped to part of your catalogue.
• A person belongs to one category at a time.

Your booking page

• The embedded widget is always light, whatever the visitor's device prefers. The hosted page follows the device; the embed cannot, because it would follow the visitor's operating system rather than your website's design.
• No custom CSS. Branding is your logo, your colour and a banner.
• One booking page per branch.

Languages

• The interface is available in English, Slovak, Czech and Vietnamese.
• Your booking page's language and your dashboard's language are separate. What your customers read is a property of the business; what you read is your own preference.
• This documentation is English only.

Reviews and feedback

• Anonymous feedback cannot be answered. No customer is recorded, so there is nothing to reply to. That is the whole point of it.
• There is no per-review hiding and no approve-before-publishing. Publishing is all or nothing; a review can be removed with a written reason, and is permanently deleted 30 days later.
• Bookodile does not post to Google for you.

Emails

• Templates cannot be edited. You can set a footer.
• Reminder timing is one of three options, not arbitrary.
• Text messages are not currently switched on. SMS confirmations and reminders are built but not active — plan on email.

Things people assume exist

Worth stating plainly, because these come up:

• No point-of-sale or counter sales — a walk-in is a booking.
• No stock or inventory tracking.
• No staff payroll.
• No contracts or e-signatures.
• No native mobile app. The booking page and dashboard work in a phone browser, and can be added to a home screen.

If something here is wrong

This page carries the date it was last checked against the product. If you are reading it a long time after that date, treat the boundaries as approximate and ask.