Win-back emails skip customers who are already booked

Client return now leaves alone anyone with a booking coming up, counts every visit that happened — not only the ones marked completed — and starts over from the first email when a customer who came back drifts away again.

• A visit is any booking that took place and wasn't cancelled or a no-show
• Anyone with a confirmed or pending booking ahead gets no win-back email
• After a new visit, the sequence starts again from the gentle first email the next time they're overdue
• A customer who books again shows as returned on the dashboard, whether they booked online or your team booked them
• A business with more than 1,000 bookings is judged on its whole history, not only the oldest 1,000

Read more:Client Return Engine