# Emails and reminders — who gets told what

> Every email Bookodile sends, what triggers it, which are per-person preferences, and the one switch that stops all of them.

_Last verified: 2026-09-05. Source: https://bookodile.com/docs/notifications_

Bookodile sends two kinds of email: ones to your **customers**, and ones to
**your team**. They are controlled separately.

## Emails to customers

| Email | When |
|---|---|
| Booking confirmation | Immediately on booking, and when you resend it manually |
| Booking cancellation | When a booking is cancelled, by either side |
| Reminder | The day before, two hours before, or both |
| Follow-up after the visit | The evening after, if any follow-up add-on is on |
| Waiting list offer | When a slot they are waiting for opens |
| Event registration | When they register for an event |
| Win-back | On a schedule, if the Client Return add-on is on |

### One visit is one follow-up email

If reviews, private feedback and Google reviews are all switched on, a customer
who came once gets **one** email with a block for each — not three emails.

This is worth knowing before you enable the third one, because the instinct is
to assume each add-on brings its own message. It does not.

## Emails to your team

Staff notifications are **per person**. Two people in the same business can want
completely different things, and each sets their own in Settings →
Notifications.

The standing ones cover new bookings, cancellations, reschedules and time-off
requests. Two add-ons also email staff — **Reviews** (a new review, and a
customer replying to your response) and **Feedback** (new private feedback).
Every other add-on emails only the customer, or nobody.

A combo booking or one with add-on items notifies **once**, not once per part.

## The master switch

There is a single setting that pauses **all customer messages** for a business
 — email and text alike.

It stops confirmations as well as marketing — a customer who books during a
pause is not told their booking exists. Use it for a genuine shutdown, not a
quiet week.

## Reminders depend on the scheduler

Reminders, follow-ups and win-backs are not sent as things happen — a background
job sends them on a cycle. Confirmations and cancellations are immediate; the
scheduled ones are not.

In practice a reminder goes out within about fifteen minutes of its target time,
and a follow-up within about ten.

## What is deliberately not sent

- **There is no "your booking was rescheduled" email.** A reschedule is a
  cancellation plus a new booking, so the customer gets those two instead.
- **Moving a booking in your calendar does not email the customer.** Tell them
  yourself.
- **No email when you mark a no-show.**

## Worked example

A gym with reminders set to "day before", reviews on, and feedback on.

A member books a Thursday class on Monday. They get a confirmation on Monday, a
reminder on Wednesday, and on Thursday evening a single follow-up email asking
for a review and offering private feedback.

The instructor gets a new-booking notification on Monday, because they have that
switched on. The owner, who has it off, gets nothing until the review arrives.

## Limits

- **You cannot edit the email templates.** You can set a footer, which currently
  appears on the booking confirmation.
- **Reminder timing is a choice of three** — day before, two hours before, or
  both. Not arbitrary.
- **Customers cannot unsubscribe from confirmations.** They are transactional.
- **SMS is not currently switched on.** Confirmations, reminders, waiting-list
  offers and win-backs can all be sent by text, and the feature is built — but
  it is not active, so assume everything reaches your customers by email.